Thank you for choosing Jiarui Clothing! I don't understand why customers give us bad reviews. We had a great chat while customizing the order, But the sample package was stolen by a thief. When you said about not receiving express delivery, we actively contacted DHL. But the courier has already put on the package at your doorstep.You knew it wasn't our fault but you asked us to give you a refund.It's not our fault and we can deny your refund request:)